Store Policy
Refund Policy
Last updated: September 27, 2026
Important Notice
All purchases are considered final. Due to the digital nature of our products, we generally do not offer refunds. Please read this policy carefully before making a purchase.
Eligible for Refund
- Items not delivered within 24 hours of purchase due to technical issues on our end
- Duplicate purchases made accidentally (must be reported within 24 hours)
- Server closure - Full refunds for purchases made within 30 days of permanent server closure
Not Eligible for Refund
- Change of mind after purchase or deciding you no longer want to play
- Ban from server for violating rules (you agreed to follow rules at purchase)
- Items already used - Consumable items like keys or crates that have been opened
- Season resets - Items reset during scheduled season resets (announced in advance)
- Over 7 days old - Refund requests must be submitted within 7 days of purchase
⚠️ Chargebacks
Filing a chargeback with your bank/payment provider instead of contacting us will result in:
- • Immediate and permanent ban from the server
- • Blacklist from all future purchases
- • Potential legal action for fraud
Always contact us first. We are reasonable and will work with you to resolve issues.
How to Request a Refund
- 1Join our Discord
Go to discord.gg/stellarfactions
- 2Create a Support Ticket
Use the #create-ticket channel
- 3Provide Required Information
Transaction ID, Minecraft username, reason for refund
- 4Wait for Response
We typically respond within 24-48 hours